Topics

Management Paradigms, Models, Theories and Architectures

• Integrated control and management
• Distributed, cooperative and scalable management
• Policy and role based management
• Proactive and reactive management
• Programmable, active, and adaptive management
• Information models and Internet technologies (Web, XML, DEN, CIM)
• Management using Web Services
• Ontologies in management
• Resilience, dependability and survivability
• Component-based management
• Customer-controlled and managed networks
• Theories (control, optimization, economic, games, chaos, graph) for management

Enabling Management Technologies

• Autonomic Computing and Self-Management
• Grid, middleware and peer-to-peer technologies
• User interfaces and virtual reality in management
• Data warehousing, mining and statistical methods in management
• AI techniques (knowledge-based, intelligent agents, machine learning, neural networks)

Operation and Management Functions

• Security management
• Mobility management
• End-to-end measurements
• Network and systems monitoring
• Alarm correlation, filtering and fault management
• Customer care and workforce management
• Process engineering for operators' service and network management
• Performance management
• Configuration and accounting management
• Integration and testing of commercial off-the-shelf products
• Content hosting and delivery
• Path Protection and Restoration
• Internet service pricing, bandwidth trading

IT Service Management

• Process Engineering and Process Frameworks (ITIL, eTOM)
• IT service delivery processes (Service Level Management, Capacity Management, Contingency Planning, Availability Management, IT Financial Management)
• IT service support processes (Configuration Management, Problem and Incident Management, Change Management, Service / Help Desk, Release Management)
• Workflow Management for IT Service Provisioning
• Transaction-oriented services and supply chain management
• Service discovery and service negotiation
• Risk Management and IT Governance Issues
• Business-Driven IT Management

Management of Emerging Networks and Services

• Converged networks and services
• Peer-to-peer and community networks
• Grids, grid services, and grid applications
• Ad hoc and self-configurable networks
• Multi-sensor and self-organizing networks
• Overlay networks, virtual topologies and VPN services
• Wireless broadband networks (2G, 2.5G, 3G, and beyond)
• High speed access, Wireless Local (WLANs) and Personal Area Networks (PANs)
• Optical networks (metropolitan, all optical, WDM, DWDM, optical IP)
• Video and broadband cable networks
• VoIP, VoD, FTTX networks, services, and protocols (IPv4, IPv6, H.323, SIP, RTP, RTCP, RTSP, MGCP, and QoS)
• Storage Area Networks (SAN) and ASP/MSP server farms
• Management of Web Services
• Content delivery networks
• Smart homes and networked haptics
• Satellite and interplanetary networks

Special topics of interest to Latin America

• Management experience of academic networks
• Management experience of metropolitan networks
• Brazilian Giga Project
• Experience with Planet Lab
• IPv4/v6 networks and services
• Experience with advanced networks (Internet2, Clara, Ampath, Géant)